We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your item.
Return Conditions
Items must be unused, in their original packaging, and accompanied by valid proof of purchase.
Returns are not accepted for clearance or final sale items, or for gift cards.
How to Request a Return
Step 1: Contact Us
Please contact our customer support team within 14 days of delivery to initiate a return. When contacting us, include your order number and the reason for the return.
Email: support@housbox.shop
Phone: +44 1215053131
Step 2: Receive Return Instructions
Once your request is received, our customer service team will review it and provide detailed return instructions. These instructions may include:
- The designated return shipping address
- A return authorization number (if required)
- Packaging and labeling guidelines
Please wait for our confirmation before sending any items back. Returns sent without authorization may not be accepted.
Return Address
Homeflair Furniture
61-62, Union St, Wednesbury WS10 7HB united Kingdom
Refunds
After your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.
Return Shipping & Additional Fees
Customers are responsible for return shipping costs unless the item was damaged upon arrival or sent in error.
We do not cover or reimburse additional charges, including return shipping fees, customs duties, or bank processing fees.
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please return the original purchase for a refund and place a new order.
Need Assistance?
Email: support@housbox.shop
Phone: +441215053131
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)